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About Return and Exchange

We specialize in home audio & accessory production and sales. We devote ourselves in providing you quality products with reasonable price and knight service .In order to offer you secure online shopping circumstance, we are launching 'Free Exchange & Return' campaign from now.

FREE Online Returns

PUMA.com is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. You may return any PUMA products in their original, unused condition for a full refund of the merchandise value. We will gladly accept your return within 45 days of your order date.

For your convenience, you will be able to print a pre-paid shipping label for returns from the continental U.S., Alaska and Hawaii.

About Cancelling

We can cancel the order for you free of charge if you contact us in time after your purchase.

1. For instock orders, please contact us within 8 hours the minute you finish the payment.
2. For custom orders, please contact us within 24 hours the minute you finish the payment.
3. Please click contact us at the bottom of our website, choose the department you require and submit your information there, we will write back to you at the first time as soon as we receive your e-mail. Overdue, a handling fee will be charged.
4. Orders can't be canceled once the parcels are dispatched

About Refund

Returned items are subject to verification of error by our QC team. Reimburse will be issued to your original account upon we well have your return. Usually, it takes 7 working days. please check your account by then. Sometimes there might be a delay in the refund to be processed. Please bear in mind that this is because we usually handle returns twice a week. Your understanding will be appreciated!